Privacy Policy

Shotter and Byers is committed to ensuring that your privacy is protected and compliant with the EU General Data Protection Regulations 2018. This Privacy Policy sets out our data processing practices and your options in the way in which your personal data is used.

For the purpose of the EU General Data Protection Regulations 2018, the data controller is Shotter and Byers of Furzen Cottage, Furzen Lane, Dorking RH5 5QE.

Information we collect from you

Information you give us

This is information about you that you give us by filling in our forms or by corresponding with us by phone, e-mail or by other communications. It includes information you provide when you register to use our site, subscribe to our service, participate in social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographs. We do not share customer details with any 3rd parties unless your prior written consent has been obtained.

Information we collect about you

With regard to each of your visits to our site, we will automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, and operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL),clickstream to, through and from our site (including date and time), products you viewed or searched for’, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.

Cookies

Our website uses selected cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily.

Use of information collected

Information you give us

We will use this information:

  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about goods and services we feel may interest you. If you are a new or existing customer, we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you do not want us to use your data in this, please email us to let us know.
  • to notify you about changes to our service

Information we collect about you

We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our site safe and secure;
  • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources

We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we have the right to share your personal information with:

  • any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • selected third parties including:
  • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
  • analytics and search engine providers that assist us in the improvement and optimisation of our site;

We will disclose your personal information to third parties:

  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Shotter and Byers, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

How long will we keep your personal data?

We will not keep your personal data for longer than is necessary for the purposes for which we have collected it, unless we believe that the law or other regulation requires us to keep it or if we require it to enforce our agreements

 

In general, we will retain your personal data for as long as we provide services to you and your account is active and following that period, for as long as we provide you directly with any other service offering.

 

When it is no longer necessary to retain your personal data, we will delete the personal data that we hold about you from our systems. While we will endeavour to permanently erase your personal data once it reaches the end of its retention period, some of your personal data may still exist within our systems, for example if it is waiting to be overwritten. For our purposes, this data has been put beyond use, meaning that, while it still exists in the electronic ether, our employees will not have any access to it or use it again.

Legal CONDITIONS for USING your personal data

There are a number of different ways that we are lawfully able to process your personal data. We have set these out below.

 

A.            Where using your data is in our legitimate interests

 

We are allowed to use your personal data where it is in our interests to do so, and those interests aren’t outweighed by any potential prejudice to you.

 

We believe that our use of your personal data is within a number of our legitimate interests, including but not limited to:

  • to help us satisfy our legal obligations (for example, in relation to prevention of money laundering and anti-terrorism);
  • to help us understand our customers better and provide better, more relevant services to them;
  • to ensure that our service runs smoothly;
  • to help us keep our systems secure and prevent unauthorized access or cyber attacks;

We don’t think that any of the activities set out in this privacy policy will prejudice you in any way. However, you do have the right to object to us processing your personal data on this basis.

B.            Where you give us your consent to use your personal data

 

We are allowed to use your data where you have specifically consented. In order for your consent to be valid:

  • it has to be given freely, without us putting you under any type of pressure;
  • you have to know what you are consenting to – so we’ll make sure we give you enough information;
  • you should only be asked to consent to one thing at a time – we therefore avoid “bundling” consents together so that you don’t know exactly what you’re agreeing to; and
  • you need to take positive and affirmative action in giving us your consent – we’re likely to provide a tick box for you to check so that this requirement is met in a clear and unambiguous fashion. You have the right to withdraw your consent at any time. We have set out details regarding how you can go about this above.
  • when you register for an account with us, we ask you for specific consents to allow us to use your data in certain ways. If we require your consent for anything else in the future we will provide you with sufficient information so that you can decide whether or not you wish to consent.

C.            Where using your personal data is necessary for us to carry out our obligations under our contract with you

 

We are allowed to use your data where you have specifically consented. In order for your consent to be valid:

We are allowed to use your personal data when it is necessary to do so for the performance of our contract with you.

 

For example, we need to collect your credit card and bank account details in order to process transactions s relating to your veterinary needs.

D.           Where processing is necessary for us to carry out our legal obligations

 

We are allowed to use your data where you have specifically consented. In order for your consent to be valid:

As well as our obligations to you under any contract, we also have other legal obligations that we need to comply with and we are allowed to use your personal data when we need to in order to comply with those other legal obligations.

Security

We will take all reasonable precautions necessary to protect your personal data from:

  • misuse, interference and loss; and
  • unauthorised access, modification or disclosure.

We take reasonable steps to ensure your information is held as securely as information stored on our own equipment.

 

Unfortunately, there is always risk involved in sending information through any channel over the internet. You send information over the internet entirely at your own risk. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet and we do not warrant the security of any information, including personal data, which you transmit to us over the internet.

Your rights

The GDPR provides the following rights for individuals:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object
  • rights in relation to automated decision making and profiling.
For full details on rights for individuals, please visit https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

A.            Right to complain

 

You have the right to lodge a complaint with our regulator, who is the Information Commissioner’s Office in the UK. You can contact them in the following ways:

Third party websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

You have a right to access personal data that is held about you. To obtain a copy of the personal information Shotter and Byers Equine Veterinary Services holds about you, please email info@shotterandbyers.co.uk

Updating information

Please email us at info@shotterandbyers.co.uk if the personal information we hold on you needs to be updated.

Data protection registration

We are registered as a data controller with the UK Information Commissioner’s Office. Our data protection registration number is ZA334372.